Returns & Exchanges
Submit a Return Request
If you have received a damaged item, an incorrect product, or if any item is missing from your order, you can submit a return request through WhatsApp.
Please have the following ready:
- Your order number
- A clear 360° unboxing video showing the parcel being opened from start to finish without cuts or edits
- Photos of the issue (if applicable)
Returns & Exchanges
At Eleganz, we carefully inspect every item before dispatch. Returns and exchanges are accepted only in the following cases:
• The product arrives damaged.
• An incorrect product is delivered.
• Items are missing from the order.
Important: Full Unboxing Video Required
To report any damage, missing items, or incorrect products, a clear 360° unboxing video is mandatory. The video must show the parcel being opened from start to finish without cuts or edits.
Claims submitted without a complete parcel-opening video will not be accepted. No exceptions can be made, regardless of previous order history.
Please Note
• Minor variations or small imperfections such as loose threads, tiny marks, or minor stone adjustments are not considered damage.
• All claims must be reported within 24 hours of delivery.
• Return shipping is free for approved claims involving damaged, incorrect, or missing items.
• For returns requested for any other reason, return shipping fees may apply and vary based on the customer's location.
• Once the returned item is received and inspected, the refund will be issued to the original payment method used for the purchase within 5-7 working days from the date of refund.
Our policies help ensure a fair and transparent experience for all customers.